Make sure your Finder preferences are set to show Hard disks, CDs, DVDs and iPods on the Desktop. In the menu bar, select the Apple > System Preferences > Accounts. To check for updates, go to Apple > About this Mac > Check for updates. Make sure you are running the latest update for your version of MAC OS. When you connect your device to a Mac an icon appears on the desktop. If it is still not listed, contact our customer support department for further assistance. Your device should now be listed as a removable drive under Computer / My Computer. If your navigation device is listed with an arrow or red cross, right click on it and select Enable. In Device manager expand Disk drives by clicking the plus sign or arrow. If it is not listed, you should enable your device in the Device Manager. Make sure your device is listed as a Device with Removable Storage under Computer. 
Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. Make sure you have the latest Service Pack for Windows installed. 
If your device does not show up as a removable drive under My Computer (Windows) or on your desktop (Mac OS ), try the following: Windows: To test this, try connecting your device using a different USB cable.
We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. First connect your device to the computer and then turn on the device using the On/Off button.Ĭonnection to your computer may not be successful if you use a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor. Make sure your device is fully charged before connecting it to the computer.Ĭlick here to learn how to reset your device. If your device does not ask you if you want to connect to the computer, try the following: Find the steps for solving each of these issues below. If your device does not connect to the computer, it could be caused by your device not responding, TomTom HOME not recognising your device, or your computer not recognising your device. Once you tap YES it should connect to the computer. The moment you connect your TomTom device to a computer, your device asks Do you want to connect to 'computer'. If it did, please mark it as a solution so others can look for it if they have the same question.Continue in Talk to Bongo I hope this helps, please let me know if this answered your question. It needs to fully click into the cradle and it may help to take it out of the band to do so. It seems simple but this is generally the issue. If it does not have a full connection it will charge but it will not be recognized by the computer. In particular, make sure it is fully snapped into the cradle. 
A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):ġ) Are you plugged directly into the machine and not a hub?Ģ) Does the port work, can the computer detect other devices (like flash drives) in that port?ģ) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?Ĥ) Is the USB plug free of any debris or blockages?ĥ) Is the Connect software actually running (is there an icon for it in the notification area)?Ħ) Did you install MySports Connect, not MyDrive Connect? It is downloaded from /123ħ) Do you have administrator rights to the computer?Ĩ) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?ĩ) Does the computer have a good Internet connection (Internet is required to sync)?ġ0) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch? Any suggestion?'.Īre you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). I tried disconnecting and reconnecting it several times, but it does not work. When I plug it to my PC it just charges but does not transfer data. Hi, my GPS Multisport is not pairing with the Connect software.
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